Rail passengers told to claim compensation after chaos on Great Northern services from Cambridge to King’s Cross
Rail commuters faced chaos on Monday morning as a signal failure meant trains were cancelled between Cambridge and London King’s Cross.
Great Northern urged passengers not to travel due to the fault, which occurred between King’s Cross and Alexandra Palace.
Although services are being restored, the rail company said it disruption to services could last until 3pm.
Services to and from Moorgate, King’s Cross, Peterborough and Cambridge are severely disrupted, it confirmed.
At 6.55am, Great Northern announced that signalling had been restored, only for it to fail again within minutes. It was restored once more by 8am, and serviced reopened, but with staff and trains displaced across the network, Great Northern warned that there would be ongoing disruption.
Customers have been advised that they can claim for compensation due to the delays.
The problem has also affected some Thameslink trains, with services from Cambridge towards Brighton reduced. They will terminate and restart from New Barnet.
Thamselink said: “All lines have now reopened following a fault with the signalling system at London Kings Cross earlier this morning.
“Trains running to / from London Kings Cross may still be cancelled or delayed by up to 60 minutes as normal service resumes. Major disruption is expected until 3pm.”.
Great Northern and Thameslink customers were told: “Do not travel this morning unless your journey is absolutely necessary.
“A signalling problem in the Kings Cross area has caused significant disruption to early morning services.
“Network Rail have restored the signalling, and we will restore services in a gradual manner.
“While this happens, which will take some time due to the number of crews and trains displaced by this incident, we still advise to not travel.
“Please note there will be no services connecting St Pancras with Moorgate, King’s Cross or Finsbury Park. Please use London Underground services to carry out this journey.”
Tickets will be accepted at no extra cost on London Underground services via any reasonable route, and on some London, Arrive and UNO buses.
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