Tesco online orders cancelled after ‘technical issue’
A glitch in Tesco’s systems has left customers including in Cambridgeshire without their shopping this afternoon (Friday, August 19).
The business was forced to cancel some orders that were due to be delivered during the day.
The “technical issue” will not affect orders on Saturday, Tesco said. It said that customers who are affected will be contacted by email.
They will then be able to place a new order on the supermarket’s website.
“Due to a technical issue, we have had to cancel some online orders that were due for delivery today,” a Tesco spokesperson said.
“We’re really sorry for any inconvenience caused. Customers who are impacted can use our app or website to rebook at a time convenient to them.”
Tesco did not immediately respond to questions about what issue it had faced.
On Twitter one user said his delivery had been cancelled with only 45 minutes to go before it was meant to arrive. He was given no explanation for the error.
Rival supermarket Iceland tried to muscle in with Tesco customers.
“We’ve got your back,” it told one angry customer. “With our same-day delivery slots available at half price, you can still grab all your essentials before the weekend.”